GDPR Compliance Statement

1. Our Commitment to Data Protection

At Neatify Cleaning, we are fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We ensure that your personal data is processed lawfully, transparently, and securely.

2. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent: Where you have given explicit permission, such as accepting non-essential cookies via our CookieAdmin banner.
• Contractual Necessity: To provide you with quotes and execute residential or commercial cleaning services upon your request via our Contact Form.
• Legitimate Interests: To protect our website from spam using Google reCAPTCHA and to analyze traffic trends to improve our business operations.

3. Data Retention

We retain your personal information (Name, Email, Phone, Message) only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Inquiries that do not lead to a cleaning contract are periodically securely deleted from our systems.

4. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• The right to access: You can request copies of your personal data held by us.
• The right to rectification: You can request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure ("Right to be forgotten"): You can request that we erase your personal data, under certain conditions.
• The right to restrict processing: You can request that we restrict the processing of your personal data.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

5. Exercising Your Rights

If you wish to exercise any of these rights, or if you have a complaint regarding how we handle your data, please contact our data compliance team immediately at:

Email: info@neatifycleaning.co.uk

Phone:07392 305525

Business Name: Neatify Cleaning

Sole Trader: Marius Cantea

Address: 22 Montfort Place, SW19 6QL

We have one month to respond to your request. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.